Frequently asked questions

Yes, to see your pricing and order online. Sign in with your email, then fill out the New Customer Form (about a minute). Your account is set up right away and you can order the same day.

Sign in. Your B2B account pricing and quantity breaks show on every product, on collection pages and in the cart.

Yes, on many supplies. The breaks show on the product page and apply automatically in the cart.

When you're signed in, Your orders, Reorder and Favorites are at the top of the homepage, and your past orders are in your account.

Equipment and some special-order items are quoted by your SPSI rep, because configuration, freight and installation vary. Request a quote and your rep follows up.

Every product page shows live inventory from our Minnesota and Texas warehouses.

Fill out the SPSI Credit Application. Once approved, terms apply to your account. Velox parts are paid by card only.

Upload your certificate on the New Customer Form. Fillable state forms are on the Support page and the Contact page. The exemption is applied once our accounting team reviews it.

Maple Grove, Minnesota and Arlington, Texas.

Yes. Supply orders over $300 ship free within the contiguous US. Supply orders under $300 ship for a flat $19.95, and orders under $50 add a $10 small-order fee. Equipment is quoted separately. Details are in our shipping policy.

Hazardous material fees still apply on free-freight orders, and oversized packages (such as 5-gallon pails) carry a $15 fee.

Yes. Choose Will Call at checkout to pick up free, Monday to Friday, 8 AM to 5 PM Central. In Maple Grove, go to the back of the building and use the door marked Will Call. In Arlington, come in the front door.

In-stock supplies ordered by 12 noon Central ship the same day.

Your shipping email has tracking, and every order with its status is in your account.

Request a return within 30 days and get a Return Authorization (RA) number from customer service at customerservice@spsi.com or 800-876-7774. Returns without an RA number can't be accepted. Items must be unused and in their original packaging, and some items carry a 15% restocking fee. Hazardous materials, flammable liquids, expired and used products can't be returned. See the full return policy.

Inspect it when it arrives and contact customer service right away with photos, at customerservice@spsi.com or 800-876-7774. We'll make it right.

Credit card at checkout, and terms for approved accounts. To apply for terms, fill out the Credit Application.

Yes. Geneva Capital is our primary partner (all credit types, including start-ups, with same-day decisions during business hours), and we also work with First Citizens Bank and ElmBlue Capital. Apply from the Financing page.

Free with your account. Earn 1 point per $1 on qualifying orders; 1,000 points is a $30 coupon on SPSI.com. Orders using points can't be combined with other discounts or contract pricing. See SPSI Points.

MHM automatics, M&R (authorized dealer), ZSK embroidery, Velox and M&R QUATRO DTF, Tesoma and Cavazzuti dryers, Chromaline/SAATI exposure and coaters, Acosgraf, and more. See Equipment.

Yes. Factory-trained SPSI technicians install and train your crew on your equipment. Ask your rep what's included for your machine.

Talk to your rep about volume, space, power and budget. Find your rep on the Contact page.

Yes. See Used Equipment for what's listed now. We also buy equipment: use Sell your used equipment.

Call Service & Parts at 763-391-7384 or email parts@spsi.com, Monday to Friday, 8 AM to 5 PM Central. Have your model, serial number and a photo or short video of the problem ready. You can also send a service request.

After hours, email customerservice@spsi.com and our team will follow up. That includes M&R equipment: SPSI supports the M&R machines we sell.

MHM, ZSK and Velox parts are on SPSI.com. For anything else, or if you're not sure of the part, email parts@spsi.com with your model and serial number.

Velox owners get the Velox Forum (100+ videos and maintenance walk-throughs). The Velox Support page has the forum login and the DTF video library.

Yes: on-site consulting and operator training, plus seminars at SPSI HQ. See Consulting & Training and Events.

In the Forms & files library, linked from the Contact page and the Support page.

Yes. Tell your rep your press, substrate and process. The Learning Center covers plastisol vs water-based, emulsion choice and DTF film and powder.

A distributor of screen printing, embroidery, DTF and digital equipment and supplies since 1975, with warehouses in Maple Grove, MN and Arlington, TX.

9825 85th Avenue N., Maple Grove, MN 55369 (763-391-7390) and 345 Exchange Dr., Arlington, TX 76011 (817-861-3464). Monday to Friday, 8 AM to 5 PM Central.

Click your state on the Contact page map, or call 800-876-7774.